Terms of service

Terms of Service

Welcome to Chill Paws! By using our website and purchasing products from us, you agree to the following terms and conditions. Please read them carefully.

1. General Information

Chill Paws ("we," "us," or "our") operates chillpaws.us ("the Site") and offers pet comfort products. By accessing or using our Site, you agree to be bound by these Terms of Service.

2. Orders and Payment

  • All orders are subject to product availability.

  • We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing, or suspected fraud.

  • Payment must be made in full before shipment. We accept all major payment methods offered at checkout.

3. Shipping & Delivery

  • Shipping times are estimates and may vary depending on your location and carrier. Please see our Shipping Policy for details.

  • We are not responsible for delays caused by customs, natural disasters, or carrier issues beyond our control.

4. Returns & Refunds

  • Please review our Return Policy for information on returns, exchanges, and refunds.

  • We reserve the right to deny returns or refunds if products are damaged due to misuse or if return conditions are not met.

5. Intellectual Property

  • All content on this Site, including images, logos, text, and designs, are the property of Chill Paws or its licensors and are protected by copyright laws.

  • You may not use, reproduce, or distribute any content from this Site without our express written permission.

6. Limitation of Liability

  • Chill Paws is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

  • Our products are designed to support pet comfort but are not substitutes for veterinary care.

7. Changes to Terms

  • We reserve the right to update or modify these Terms of Service at any time without prior notice.

  • Continued use of the Site after changes constitutes acceptance of the updated terms.

8. Contact Us

If you have questions about these Terms, please contact us at chillpaws.us@gmail.com.