Shipping Policy

Thank you for shopping with Chill Paws! We ship our products both domestically and internationally to bring comfort to pets worldwide.

Order Processing

• Orders are typically processed within 1–2 business days (Monday–Friday).

• Please note that orders placed on weekends or holidays will be processed the next business day.

Shipping Destinations & Delivery Times

• We ship to the United States and many international destinations.

• Domestic shipping usually takes 3–7 business days after processing.

• International shipping times vary widely depending on destination and customs procedures and may take 2–6 weeks.

• Please be patient and plan accordingly for international deliveries.

Shipping Costs

• Shipping fees are calculated at checkout based on your shipping address and order size.

• Occasionally, we offer free shipping promotions—stay tuned!

Tracking Your Order

• You will receive a tracking number via email once your order has shipped.

• Tracking information may be limited for some international destinations.

Customs, Duties & Taxes

• International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.

• Please check with your country’s customs office for details.

Lost or Delayed Packages

• If your package is delayed or lost, please contact us at chillpaws.us@gmail.com.

• We will do our best to assist you in resolving the issue with the carrier.

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Note: We recommend ordering early if you need your items by a specific date.