Refund and Return Policy

At Chill Paws, your satisfaction and your pet’s comfort are our top priorities. If you’re not completely happy with your purchase, we’re here to help.

Returns

• You may return most unused, unopened products within 30 days of receiving your order for a full refund.

• To be eligible, items must be in the same condition that you received them and in their original packaging.

How to Return

• Please contact us at chillpaws.us@gmail.com to initiate a return.

• Include your order number and reason for return.

• We’ll provide you with instructions on where to send your return.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

• Shipping costs are non-refundable. You are responsible for return shipping charges unless the return is due to a mistake on our part (e.g., wrong or defective item).

Exchanges

• At this time, we do not offer direct exchanges. Please return the item for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately at chillpaws.us@gmail.com with photos of the issue.

• We will arrange for a replacement or full refund at no extra cost.